Because templates and courses are digital goods delivered instantly, all sales are generally final. However, we want every buyer to feel safe — so we offer refunds in the cases described below.
1. Eligible for a Refund
You can request a full refund within 7 days of purchase if:
- The template or course is significantly different from how it was described
- The file is broken, corrupted, or impossible to open
- You were charged twice for the same item
- The seller fails to deliver promised support within 7 days
2. Not Eligible for a Refund
Refunds will not be granted when:
- You changed your mind after downloading or editing the template
- You purchased the wrong item by accident and have already published it
- The template works but doesn't match your personal taste
- More than 7 days have passed since purchase
- You requested a refund after using the content commercially
3. How to Request a Refund
- Email us at support@zuvia.app within 7 days of your purchase.
- Include your order ID (found in your purchase receipt).
- Briefly describe the issue.
We aim to respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.
4. Course Refunds
Courses are refundable within 7 days only if you have completed less than 25% of the lessons. This is automatically tracked.
5. Chargebacks
Please contact us before filing a chargeback. We will almost always resolve a real issue faster than your bank can. Accounts with disputed chargebacks may be suspended pending review.
6. Seller Refund Policies
Individual sellers may offer more generous refund terms than this baseline policy. If a seller's product page advertises a different refund window, those terms apply.
7. Contact
For refund questions email support@zuvia.app.